Assistive Technology Service Records: A Guide

Hoists, electric beds and mobility equipment are things people rely on every day. When you service them, the record you leave behind matters almost as much as the work: it tells the next technician what was done, and it gives the care provider confidence that the equipment is safe.

This is general guidance. Follow the manufacturer's instructions and any requirements from the care provider or funding body for each item.

What a good service record includes

For every item, every visit:

What the item is: type, make, model and serial number, plus your asset code.
Where it lives: the client, the site and the room.
What you did: inspection, service, battery check, load test, repairs and parts used.
The outcome: passed, failed, or needs follow-up, in plain words.
When it's next due, so nothing slips.
Who did the work and when.

Photos help too, especially of wear, damage or a rating plate.

Make it easy to read for the care provider

Care providers don't need your technical shorthand. They need to know three things: is it safe, what needs attention, and when you're coming back. A short report in plain English, with the item-by-item results underneath, does the job.

In Koalaris, you jot rough notes on your phone and Lyra AI drafts the report. Results come straight from the record, never from the AI, and nothing reaches the client until you approve it.

Record rounds, not just items

AT work often happens in rounds: every hoist in a facility, every bed on a floor. Recording item by item is slow. Koalaris's bulk record lets you record a round of AT equipment in one go.

Let clients check for themselves

Give each care provider a free, read-only portal with their equipment, service history and reports. It saves you answering "when was the hoist in room 12 last done?" and it never shows your prices.

See it in action: Assistive technology servicing software