How an SIL provider uses Koalaris to simplify equipment compliance.
Through Ampcare, a Brisbane equipment servicing and test and tag business, an SIL provider has its own Koalaris client portal: one place to find its equipment information and servicing documents.
Ampcare is owned by the founder of Koalaris. This provider is an Ampcare client and is not named, to protect its privacy.
Making equipment information easier to access.
For organisations providing Supported Independent Living (SIL) services, keeping track of equipment servicing, inspection records and compliance documents is part of day-to-day operations.
Having to contact a service provider whenever a record or certificate is needed creates admin nobody needs. That’s where Koalaris makes a difference.
Equipment records across multiple SIL homes.
An SIL provider usually runs several supported accommodation homes, each with its own equipment. Facility managers, house leaders and support coordinators may all need a certificate or a servicing record at short notice. Without one shared place to look, that can mean:
- Requesting certificates and servicing records from contractors.
- Searching through emails and stored documents.
- Following up on equipment inspection information.
- Coordinating information across different properties.
A portal connected to their servicing records.
Rather than relying on email requests, authorised staff at the SIL provider sign in to their own portal. It is read-only, never shows the service provider’s prices, and client logins are free.
| In the portal | Why it matters to an SIL provider |
|---|---|
| Compliance overview | See overdue, due-soon and in-date equipment at a glance, across every home. |
| Equipment register | Know what equipment is recorded at each home, with its test status and next due date. |
| Test certificates | Find available certificates and reports without emailing the service provider. |
| Service history | Check what was tested or serviced, when, and the result. |
| Fault reporting | Report an equipment issue with a photo, straight to the service provider. |
| Book a visit | Ask for a visit from the portal instead of chasing by phone or email. |
“The portal has made managing equipment records much simpler for our team. Being able to access certificates and servicing history in one place helps us stay organised and makes it easier to keep on top of equipment across our SIL homes.”
A better experience for providers and their clients.
Koalaris isn’t only built to help technicians finish their work. It’s built to improve the experience for the organisations they support.
For the SIL provider
Easier access to equipment documents means fewer manual requests and a more organised way to keep track of servicing across its homes.
For Ampcare
A professional way to give clients ongoing access to their own records, without emailing PDFs on request.
Built by someone who understands the work.
Koalaris was developed alongside Ampcare, a Brisbane mobile business specialising in test and tag and equipment servicing.
Rather than being built around assumptions, Koalaris grew from the practical work of managing equipment, keeping service records and keeping clients informed. It now brings those workflows together for other service businesses.
Your clients deserve more than a PDF sent by email. Give them their own equipment portal.
Whether you run a test and tag business or manage equipment across several facilities, Koalaris brings equipment records and servicing information together.
